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Answers to (almost) all the questions you might have about your stay.

Is your favourite four-legged friend allowed in the restaurant? Can we arrange a babysitter? And are mountain bikes really included in the price? We have put together the answers to many practical questions for you. If you have any questions that are not answered here, please let us know and we will find an answer.

Hygiene standards

The new Corona Ordinance of April 3, 2022, largely eliminates legally required protective measures. There are therefore no longer any restrictions in hotel operations. Accordingly, the 3G verification requirement also no longer applies.

    • Check-in time is at 3.00 p.m. Check-out time is at 12.00 p.m. Please let us know what time you would like to depart to avoid any delays in transporting your luggage.

    • A car park, garages and underground parking as well as numerous parking spots are located right outside the hotel. Unfortunately, we cannot guarantee reservations for specific garage spots but we will do our best to accommodate your preferences when you arrive. Naturally, our valets are there to assist you with parking and retrieving your car. Keys for cars parked for free are kept at the reception desk at the main entrance.

      We offer our guests innovative services for a unique holiday experience. You may want to use our electric car charging station free of charge. You can charge your electric car at our charging station. Our bellhops will be glad to assist you. For further information, please contact the reception (dial 9).

    • The half-board package includes breakfast, our “enjoyable afternoon” with snacks for a small appetite - from 1.30 p.m. to 3.00 p.m. - and dinner. Either as a five-course meal, buffet or a dinner. Prices are available in our latest price list.

    • The municipality of Baiersbronn charges a residence tax per guest and day starting with one overnight stay. The hotel will bill you for this residence tax and pay the municipality in your turn. You will receive a residence card for reduced admission to various community facilities, concerts and events.

    • Your room features a mini bar with a small selection of beverages (see price list in our Traube-App). We will replenish your bar as needed – simply contact room service (dial 674). The mini bars automatically register the items you consume. If the item is removed from its compartment for 30 seconds, it will be charged to your room bill. If you have any questions, contact the reception desk (dial 9).

    • If you cancel a confirmed reservation at short notice (less than 14 days before your arrival date), we will charge a cancellation bill (80% of the contractually agreed price of accomodation and breakfast) unless we are able to resell the room. Thank you for your understanding.

    • Kur-Apotheke
      Freudenstädter Straße 38, 72270 Baiersbronn
      Phone + 49 (0) 74 42/38 81, Fax + 49 (0) 74 42/5 04 19

      Apotheke Klosterreichenbach
      Baiersbronner Straße 1, 72270 Klosterreichenbach,
      Phone + 49 (0) 74 42/33 01, Fax + 49 (0) 74 42/6 03 47

      Our reception staff (dial 9) would be happy to provide evening and weekend business hours upon request and even pick up your medications for you if needed.

    • Our hotel is equipped with a modern fire alarm system. The evacuation routes are easily accessible and clearly marked with the corresponding symbols. In the event of an emergency, please follow the instructions of our employees. Never use the elevators in case of fire.

    • In front of our hotel we have charging stations for your electric car. Our team at the hotel entrance and at the front desk will be happy to assist you. For the use of the charging station you need your own charging cable, with a "Type-2 plug" and a charging card.

    • Main hotel dial 9

      Main entrance dial 683

    • Contact our housekeeping if you need anything for your room, such as additional linens, cleaning, vases for flowers or extra hangers (dial 681 or 9).

    • You can contact our night porter through our switchboard (dial 9). He may be patrolling the grounds from time to time, so please be patient. In case of an emergency, please dial 653.

    • Our hotel rooms are non smoking rooms. We really appreciate your understanding.

    • In case of an emergency dial 653 or 9.

    • All emergency exits are labelled with green signs.

    • Dial 0 for a direct line. You can place long-distance calls from any room.

    • An exit on the fourth floor of the Rinkenkopf wing (main hotel) and on the second floor across from the small conference room leads directly to the forest and the Traube Tonbach Court rooftop.

    • Main hotel: Dial the room number.

      Main hotel, room number 50: Dial 1 and then the room number. (Except room numbers 52 and 53)​​​​​​​

      House Kohlwald: Dial 7 and then the room number.

    • Free rental of e-bikes and mountain e-bikes: Moustache’s e-bikes are the ideal combination of riding pleasure, mobility and comfort. Our events team is happy to show you the bikes, to provide assistance or to give suggestions for tours. We also arrange guided pedelec tours. Please see the Traube Kurier for tour times and dates. Please reserve the e-bikes at the reception desk at the main entrance (dial 697 or 9).

    • We will store your empty suitcases during your stay upon request (dial 9).

    • All our rooms and public facilities are equipped with free WiFi. Simply select the network HotelNET and confirm the terms and conditions. Please see the reception (dial 9) if you need help. If you need a photocopier or scanner our reception team will be happy to assist you.

    • If you need a wake-up call, please contact our reception staff and give your desired time when you want to be woken up (dial 9).

    • A hearty breakfast buffet is served in our Silberberg restaurant every day from 7.30 a.m. to 11.30 a.m. Of course we also serve breakfast for a small extra charge in your room (telephone 674).

    • A small afternoon snack is served from 1.30 p.m. to 3.00 p.m in our restaurant Silberberg.

    • Numerous parking spots are located right outside the hotel. The parking spots outside the hotel are free of charge. Naturally, our valets are there to assist you with parking and retrieving your car. Keys for cars parked for free are kept at the reception desk at the main entrance

    • The train station in Baiersbronn is only 5 km away from our hotel. If you arrive by train, we will be happy to pick you up at the station in Baiersbronn. Please inform us in advance about your arrival or departure time.

    • Our entertainment team puts together a varied leisure programme for you every week. You can view the programme in our Traube app. Participation in most offerings, sports programmes and activities such as hikes, group excursions, yoga and other classes are part of our generous amenities.

    • In our Traube Kids Court children and young people will find their own little world right in our hotel with plenty of things to discover. Our events team takes care for your children (ages 3 and up) every day from 10.00 a.m. to 9.00 p.m. and fridays and saturdays from 10.00 a.m. to 10.00 p.m. During holidays and bank holidays every day from 10.00 a.m. to 10.00 p.m. We have lunch for the kids every day at 12.30 p.m. in our restaurant Silberberg as well as a “dinner for kids” at 5.30 p.m. in our cooking school which is free of charge. Please tell the support staff if your child will be dining with us.

    • We have the following items available for our smallest guests: cots, changing tables, nappy bins, bottle warmers and baby monitors. Please call our housekeeping (dial 681) or the reception desk (dial 9).

      The reception staff (dial 9) would be happy to arrange a babysitter for you. The service costs 25,00€ per hour.

    • Children and young people will find their own little world right in our hotel. The Traube Kids’ Court is an enormous playroom with a playstation, a kids’ cookery school, chill-out room, cosy corner, indoor football, bobby cars and 1,000 other fantastic ideas – such as badminton or etiquette courses. There are also great excursions, sporting events and activities on the agenda every day.

      Our events team takes care for your children (ages 3 and up) every day from 10.00 a.m. to 9.00 p.m. and fridays and saturdays from 10.00 a.m. to 10.00 p.m. During holidays and bank holidays every day from 10.00 a.m. to 10.00 p.m. We publish a list of the latest activities in the kids’ weekly programme.

      We have lunch for the kids every day at 12.30 p.m. in our restaurant Silberberg as well as a “dinner for kids” at 5.30 p.m. in our cooking school which is free of charge. Please tell the support staff if your child will be dining with us by 10.30 a.m. for lunch and by 4.30 p.m. for dinner.

    • We are happy to offer your children the opportunity to attend a swimming course with us. To make an appointment, please contact our events department by phone on +49 7442 492 441 or by mail [email protected]

    • You can store your cash and valuables in your room safe. The contents of this safe is insured up to 25,000 Euros against theft due to break-in. Otherwise, the legal liability provisions in accordance with § 701 BGB (German Civil Code) applies. In this case, the hotel is liable for an amount up to not more than 100 times the price of an overnight stay (but not more than 3,000 Euros) for valuables. The hotel is only liable for up to 750 Euros for cash, securities and other items. If you need to store especially valuable objects or large amounts of cash, it is necessary to make special arrangements with the hotel management.

    • Each room is equipped with an electronic safe which you can lock and unlock by entering a six-digit combination. Instructions are found in the safe. Please see "Liability for valuables" for more information on liability and insurance. It is possible to store your values in our hotel safe at the reception on request. If you have any questions, please contact the reception desk (dial 9).

    • Please note that we do not allow dogs or other pets in our Schwarzwaldstube, 1789 and Silberberg restaurants or any part of our main hotel. We appreciate your understanding. In the house Kohlwald all rooms are available where you can take your dog with you.

    • Women, who dine at Schwarzwaldstube, generally dress in elegant evening wear. We ask that men to dress accordingly. We are happy to welcome our geusts in our other restaurants dressed according to the occasion.

    • A hearty breakfast buffet is served in our Silberberg restaurant every day from 7.30 a.m. to 11.30 a.m. Of course we also serve breakfast in your room (telephone 674).

    • We would be happy to prepare a hearty lunch box for your journey. Please contact a restaurant manager or the reception desk. The lunch box costs 19 Euros per person.

    • Schwarzwaldstube
      Fine Dining, french and creative cuisine.
      Wednesday to Sunday 7.00 p.m. – 9.00 p.m. Dinner

      Fine Dining, international and creative cuisine.
      Friday - Tuesday 6.30 p.m. – 9.00 p.m. Dinner

      Please let us know if you decide to dine in our a-la-carte restaurants Schwarzwaldstube or 1789 so that we can credit you the half board.

      Swabian-Badish cuisine meets favorite dishes from around the world and fine steak cuts from the grill.
      Monday - Saturday 12.30 - 8.30 p.m.
      Sunday 12.30 - 5.30 p.m.

      Restaurant for our half-board guests, located in the main hotel.
      7.30 a.m. – 11.30 a.m. breakfast
      7.00 p.m. – 8.30 p.m. dinner
      We offer a special children’s dinner at the Kids’ Court. A small afternoon snack is served from 1.30 p.m. to 3.00 p.m.

      Located in front of the main hotel, open to hotel guests every day from 10.00 a.m. to 11.00 p.m. during the summer.

      Hotel bar
      Our hotel bar opens at 5.00 p.m. (dial 687). Here we entertain you every night from 9 p. m., except Monday, Wednesday and Sunday, with dancing and lounge music. Various artists are happy to play your individual music wishes.

      Hotel hall
      Our hotel hall is open 24 hours a day. Enjoy a cup of coffee and some cake from 2.30 pm to 5.30 p.m . (on sundays and holidays from 3.00 pm)

      Located at the pool, open every day from 12.00 p.m. to 6.00 p.m.

      Located in the forest hills above the hotel. Whether for lunch, a snack after the hike, for coffee time or a fondue and raclette evening, our Blockhütte is a popular destination. You reach the Blockhütte by leaving the hotel through the forest path exit starting in the second and fourth floor.

    • Our room service team will bring breakfast to your room. Call room service (dial 674) or fill out the breakfast order slip in your room the night before and hang it on your door outside. We serve breakfast from 7.30 a.m. to 11.30 a.m. and charge a service fee of 10,00 Euros per person. You can contact us from 7.00 a.m. to 11.00 p.m.

    • You will find robes and slippers in your room. To avoid any misunderstandings, we ask that you leave your robe in your room or at the reception desk when you check out – not in the pool area. We have a small collection of swimsuits and swimming trunks available for purchase in our Spa & Resort.

    • Our Hair spa is located in our shopping centre. Dial 607 to make an appointment. Business hours are Tuesdays to Saturdays from 10.00 a.m. to 6.00 p.m.

    • The hotel features more than three swimming pools, a children´s pool and four whirlpools. The pool area is open from 6.00 a.m. to 8.00 p.m.

      In the main hotel:
      Outdoor pool approx. 32 °C
      Exercise pool approx. 33 °C
      Sport pool approx. 28 °C

      In the house Kohlwald:
      Relaxation pool approx 33°C

      Our gym is located next to our exercise pool and the relaxation room. We would be happy to advise you on exercise equipment for your individual training.

    • Our saunas are open:

      In the hotel:
      from noon to 8.00 p.m.
      Mondays after 2.00 p.m.
      On Wednesdays we are having women´s sauna from 10.30 a.m. to 2.00 p.m.

      In Kohlwald:
      daily noon - 7.00 p.m.

      Our sauna area includes the following features:

      Infusion Sauna
      Temperature 90 °C
      Humidity 5-10%

      Sound Sauna
      Temperature 75 °C
      Humidity 5-10%

      Temperature 60 °C
      Humidity 54%

      Forest Sauna
      Temperature 45 - 50 °C

      Infrared Sauna
      Temperature 40 - 45 °C

      Steam room
      Temperature 48 °C
      Humidity 100%

      Steam room with blossoms
      Temperature 45 °C
      Humidity 100%

      Temperature 3 °C to 5 °C

      Please note that these values may vary slightly. We also have indoor and outdoor whirlpools, plunge pools and of course ample room to lie down and relax. Our pool area employees are happy to explain you the best use of our saunas for your health. Please note that children under the age of 14 are only allowed to visit the sauna if accompanied by an adult.

    • The small but exquisite Spa Lounge is located in our house Kohlwald. It is equipped with a family sauna with panorama windows, a steam room, a large whirlpool, heated stone benches and a buffet with drinks and fresh fruits. Please note that out of respect to families and our international guest that our panorama and steam sauna are to be used with bathing suits only.

      The Spa Lounge is open from noon to 7.00 p.m.

    • In the luxurious Traube Spa & Resort, we work with the most exclusive lines of cosmetics and beauty treatment methods to pamper your mind, body and soul perfectly and with long-lasting effects. Our health and beauty experts create customised treatments for you based on your personality, needs and tastes. Our spa staff can provide you with details about all of our wellness offerings.

      Mondays to Sundays from 9.00 a.m. to 7.00 p.m.

      Please contact us if you have any questions (dial 607).

    • We are happy to inform you in our weekly program and the daily Traube Kurier about the various offers for your leisure time in Tonbach. Of course, we provide advice and assistance, if you are planning your own individual trip. Exiting destinations in the surroundings of the Black Forest are easily accessible by car or bus.

      If you are planning to visit the attractive destinations in the closer and wider surroundings of the Black Forest our events team offers group trips with other hotel guests. For further information, please contact the event team (dial 697).

    • The nearest 18-hole golf course is located about 12 km away in Freudenstadt (phone +49 (0) 74 41/30 60). Hotel guests receive a green fee discount in the amount of 10,00 Euros per person. There are other lovely golf courses in Baden-Baden, Illkirch, Soufflenheim and La Wantzenau.

      • Sport means movement and above all fun. Besides the classic work-outs, health-oriented activities such as Pilates or fitness-oriented activities like aqua gym, back gymnastics, special yoga weeks, BBP, Body Balance, Flexi-Bar, functional gymnastics and combined fitness-course on music and Zumba to workout probably, are also offered. For the current dates please see the daily Traube Kurier or the current week program, which can also be found on our website: www.traube-tonbach.de.
      • Personal training: We would be happy to provide a special fitness program adjusted to your specific wishes and personal needs. The costs are 59,00 Euros per person and unit.
      • Pool-billiard, soccer, basketball and table soccer in the Traube Court.
    • Our cookery school is located in Traube Court. For information about our cookery classes, please have a look at our calender of activities. Contact our events team (dial 697) for more details.

      • Guided hiking tours – several times a week we will guide you on beautiful forest trails and paths through the idyllic nature of the northern Black Forest.
      • Athletic through the Black Forest on a guided Nordic-Walking or a XCO Tour.
      • Guided bicycle and mountain bike tours.
      • Experience Segway Tour
      • Enjoy a fantastic carriage ride through the Tonbach Valley. A tour with driver Bernhard Wanke can also be booked for exclusive use.
      • Curling track on the roof of the Traube Tonbach court
      • Free rental of bikes, mountain bikes, e-bikes and children´s bikes. We are happy to give touring suggestions.
      • The Tonbach creek is open to the friends of sport fishing between the hotel Waldlust and the water treading basin directly below the hotel free of charge.
      • Artificial ice rink with skate rental in Baiersbronn.
      • Numerous ski slopes with ski lifts and floodlights in the surroundings.
      • Free tennis courts are located near the hotel in the Tonbach valley. We will gladly arrange a qualified tennis coach.
      • For information on paragliding, gliding, ski and diving possibilities please contact the events team (dial 697).
      • We are also holding a detailed cross-country ski map for you.
    • Group hikes and walks are announced in the Traube-Kurier or the event program. We organise special hiking weeks, including interesting half- and full-day tours, several times a year. For more information, see our holiday calendar. We have hiking maps available for purchase. Our events team can also supply a numerous maps, including our own free recommendations for hiking.

    • If you would like to buy a gift voucher whether for an overnight stay, a lovely dinner in one of our restaurants, or a treatment or spa day at our Spa & Resort or pool area. Our reservations department (dial 622) is happy to provide you with any voucher you need. Or purchase your voucher on our website at www.traube-tonbach.de. In our online shop you will also find various gift vouchers, which you can print directly on request.

    • Our fashion boutique “La Doina” (dial 605) is located in our shopping centre.

      The store is open every day from 10.00 a.m. to 6.00 p.m.

    • Exclusive jewellery designers and renowned watchmakers – we have been running the jewellery store in our shopping arcade since January 2013 and we are pleased to welcome you and show you this exclusive jewellery.

      Business hours:
      Monday to Saturday 10.00 a.m. to 6.30 p.m.
      Sunday closed.

      subject to change.

    • Our Traube Lädle shop is located in the lobby of the main hotel (dial 684). Here, you can purchase newspapers, books, handicrafts, souvenirs and much more.

      Business hours:
      Monday to Saturday from 8.00 a.m. to 12.00 p.m. and from 1.00 p.m. to 5.00 p.m.
      Sunday and holidays from 10.00 a.m. to 2.00 p.m.

    • In our wine shop we offer a selection of organic varieties from passionate winemakers who use traditional methods to press their wine.

      Business hours:
      Closed Mondays and Tuesdays
      Wednesday – Friday.: 2.00 p.m. to 4.00 p.m.
      Saturday and Sunday.: 11 a.m. to 1 p.m.

    • You can purchase newspapers, magazines and books at our Traube Lädle shop (dial 684). We can deliver the newspaper of your choice to your room each morning.

    • If you would like to have your laundry or dry cleaning done outside of the hotel, please leave it to your chambermaid. Please note that your laundry will be washed outside the house.The duration for laundry is 2 days and for cleaning 4 days. It is possible to indicate the laundry from Monday to Friday. The laundry invoice will be transferred to your room bill. For any complaints, please do not hesitate to notify us immediately. On request we also offer our guests a shoe shine service as well as a sewing service. Further information can be obtained from the reception (telephone 9).

    • Our Traube app provides you with all the important information in and around Traube Tonbach and your stay with us. Among other things, you will find our weekly program, important phone numbers, the room service menu, our Spa & Resort offers, the registration tool for our Kid's Court and much more. Discover the App for iOS or Android.

    • We started using our new block-type thermal power unit in November 2009. As such, Hotel Traube Tonbach is making a major contribution to climate protection and energy efficiency. The power station consists of two modules that generate 434 kilowatts of power and another 770 kilowatts of exhaust heat, which is used to heat water. The station generates two million kilowatt hours of electricity each year, covering about half of the hotel's electricity demand. The system reduces CO2 emissions by around 870,000 kilograms as compared to conventional energy production sources. The hotel management offers regular tours through the power station.

    • Visit our hotel chapel on the third floor of the Rinkenkopf wing for quiet moments or a short prayer. The chapel is also available for weddings, baptisms and other family celebrations.

    • The Protestant Johannes Church is located in Tonbach and there is a Catholic church in Baiersbronn. Our hotel buses will take you to church services on Sundays. For times, see the Traube-Kurier. Dial 697 to sign up for transportation.